To validate your One Year Warranty please register your details on the Contact page of our website within 30 days of purchasing Soothe Insoles.
We are so confident that you will be delighted with your purchase that we offer an unconditional money-back guarantee within 30 days of purchase. In addition, we will replace any insoles that are found defective during normal use within one year of purchase.
For optimum longevity, Soothe Insoles should be kept clean and free from grit. Occasionally breakage may occur, to prevent this please ensure that the Soothe Insoles fit in your shoes properly without bulging or arching in the middle or curling on the sides as this could result in an improper wear pattern and cause the seals to rupture.
To achieve a proper fit, you may trim your insoles at the toe edge only, following the contour guideline. Do not trim the edges of the Soothe Insoles as that may compromise the seal, allowing glycerine to leak out. Please wash the insoles and allow them to air dry naturally before returning them to us with the original packaging and a copy of your dated sales receipt or proof of purchase and £4.95 for postage and packaging.
Please include your name, contact telephone number, address for delivery and the reason for return and we will send you a replacement pair of the equivalent size. Returns will be processed as soon as possible.
This guarantee does not affect your statutory rights.
Please contact us if you have any questions about our guarantee: 0161 860 0403 or email email@example.com.