Firstly, we aim to maximise your comfort so please refer to our sizing guide when purchasing Soothe Insoles. It is important to ensure the insoles fit snugly in your shoes, from toe to heel. If in doubt, it is preferable to buy a size larger than your usual shoe size and carefully trim at the contour guidelines at the toe edge for a custom fit. The insoles should lie flat, without curling or bulging. If you find that your insoles are slightly too small then please return them to us, before use, for replacement.
To optimise longevity, remove the insoles from your shoes regularly and check that they are free from dirt and grit. Soothe Insoles are made from antibacterial fabric which repels odour and will benefit from occasional hand-washing in warm, soapy water. Rinse well and allow your insoles to dry naturally in a well ventilated area at room temperature. Do not put them on a radiator or in a microwave oven or tumble dryer.
Soothe Insoles are different to gel, foam or rigid orthotics insoles. Your feet may feel slightly 'strange' at first as your feet get used to the therapeutic, massaging experience. This is normal and means that they are immediately starting to relieve the pressure in your feet. You may find it preferable to wear your Soothe Insoles in two hour increments at first and then gradually increase the time until your feet become accustomed to the comforting support and increased circulation that Soothe Insoles provide. However, we have found that most people find Soothe Insoles so beneficial they wear them all day every day!
Please remember to validate your One Year Warranty by visiting our website here within 30 days of purchase and registering your details on the Contact page. Any Soothe Insoles insoles found to be defective during the warranty period will be exchanged for a replacement pair of the same size.
Soothe Insoles also offer an unconditional 30 day money-back guarantee. Please see the Guarantee page on our website.
Please contact us if you have any questions about Soothe Insoles here: 0161 860 0408 or email: firstname.lastname@example.org.